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for you

If you have any questions or need any assistance feel free to contact us.


We’re here when you need us

We’ve been in the insurance revenue cycle business for over 20 years and have transacted over 1 billion claim-payments. We understand the daily insurance challenges faced by providers.

We are a team of revenue cycle professionals on standby to help you make Flex easy and simple.

Flex offers onboarding and customer support across all aspects of our Flex platform to help make your insurance revenue process better.

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Continual Customer Support

Help Desk and Service Ticketing

Your Feedback Drives Improvement

Expert Training For Your Team

Let’s chat

We’d love to learn more about your business and how Flex can be of help.

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Commonly asked

Some helpful questions that are commonly asked. For more information, please visit our Help Center.

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Can my practice keep its billing company or in-house billing?
Yes. Flex will work with your currently billing company to monetize your claims and streamline their revenue cycle process.
Does my practice require a lockbox?
Yes. Your practice will require a lockbox in order to streamline your financing and revenue cycle process, and to sweep and digitize all correspondence.
Why is RMS required for financing?
RMS has the unique ability to process billions of claims annually, allowing Flex to extract data to value and risk adjust every financed claim.
What if Flex does not receive payment from insurance company after financing?
Since we finance a continuous stream of your claims, insurance underpayments can be adjusted against current or future claims to be financed.
What is Weighted Average Days Insurance Outstanding (WADIO)?

WADIO is calculated using the claim values or payer payment times on a weighted basis of each claim payment period in an insurance receivable portfolio.

Why it’s important?

WADIO provides a more accurate depiction of payer reimbursement timelines, taking into consideration the cash value of each claim.

Read our published article about the importance of WADIO here.

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